Change is an inevitable part of any organization’s growth and success. However, navigating these shifts, especially when they involve criticism or feedback, can be challenging. This summer I had the honor of speaking at Toyota’s headquarters in Dallas, Texas, where I discussed this very topic with their Women Influencing & Impacting Toyota (WIIT) group through their Business Resource Group. In …

Consider a scenario where an organization is experiencing high turnover rates and declining employee engagement. Despite various initiatives to boost morale and retain talent, the underlying issues persist. This is where the Management Skills Assessment Instrument (MSAI) can make a significant impact. Adapted by Kim Cameron and R.E. Quinn from their book “Diagnosing and Changing Organizational Culture,” the MSAI provides …

Imagine an organization struggling with internal misalignment and unclear cultural identity. Despite having a solid corporate strategy and advanced technologies, the company finds itself battling inefficiencies, low morale, and high employee turnover. This is where the Organizational Culture Assessment Instrument (OCAI) can make a transformative impact. Developed by Kim Cameron and Robert Quinn, the OCAI is a powerful tool for …

Title: Employee Engagement: The Direct Path to Customer Satisfaction In today’s fast-paced and demanding business environment, the relationship between employee engagement and customer satisfaction cannot be overstated. Yet, many business owners often find themselves grappling with the challenge of ensuring that their teams are as dedicated to the vision of the company as they are. A close friend, who runs …

When you’re growing quickly, setting your Mission, Vision, and Values can be easily forgotten. But there are some real bottom-line impacts to not having these guiding principles clearly defined. A strong Mission, Vision, and Values (MVV) framework isn’t just corporate jargon; it’s the backbone of a thriving organizational culture and a critical driver of long-term success. In today’s fast-paced business …